About Us - Proudly Independent

Testimonials - What Our Patients Say

Peter Lawry

It has been my good fortune to have discovered Hearing Matters and in particular, Jason Sparnon as a provider of  a wide range of hearing instruments.  The fact that Hearing Matters is independently owned allows it to offer the complete range of hearing aids from all manufacturers - a real benefit to the client.

On a personal level, I found Jason to be an outstanding Audiologist.  He is highly qualified technically and is a most polite, engaging, patient, non- pressuring and encouraging young man.  He did not attempt to sell me the most expensive hearing instrument.  In fact, quite the reverse, and I am completely happy with the decision that we have jointly made.

I greatly appreciate Jason as "my" Audiologist, and have recommended him to my friends.  I shall continue to do so.  Thank you Jason.

Graeme Docking

When I first met Jason I wasn't shopping for anything. I was simply having my hearing re-tested.  I was impressed by his work ethic and his pleasant friendly attitude. Later, when I was ready to purchase, his unbiased, independent advice made my choices easy and informed.

My subsequent experiences with him, and everyone else at Hearing Matters, have been friendly and pleasant.  They demonstrate that hearing DOES matter to them.

Yvonne Tiss

I appreciated the time taken to provide an explanation of my hearing loss, following the testing session. The information about the range of hearing aids available was given in a manner. That was very helpful in deciding which option would suit my lifestyle. 

I've been very pleased with the hearing aid chosen and I'm happy to say the quality of my life has improved considerably.  Thank you for a very professionally delivered service.

John Aitchison

I am quite happy to let you know that I have found the hearing aids that we received through Hearing Matters are really fine, after having them in for just a few minutes, I would hardly know that they were there.  They make every word nice and clear.  Thank you.

I was very happy about the assistance we received from the young lady (Tara Gilbertson) could not have been bettered.  She explained everything from the test to the earpieces with honesty.  I am quite sure I will find the hearing instruments a success in the times ahead.

Gilda Campbell

I am very happy with my hearing aids.  Jason assisted me to make the best possible choice.  He was very patient and clearly explained the pros and cons of wearing one or two aids and which aid would best suit my particular hearing loss needs.

I was offered a trial period to test whether the aid suited me, with the option of using one or two aids to see whether I preferred to function with one or both.  I was also offered the option of paying for the aids in installments.  This has greatly benefited me in being able to purchase and enjoy the aids now.

I would not be without my hearing aids.  I am enjoying hearing “normally” and life would definitely be different if I could not hear as well as I do.

Both Jason and Tara have been extremely helpful and have provided excellent customer service.

I would recommend Hearing Matters to all my friends.  But more importantly, I would encourage others with hearing loss to use hearing aids rather than miss out on life's wonderful and varied sounds.